Shipping Instructions

Use the toggles below to find packaging & shipping instructions specific to the items you are sending.

Please do NOT send any inclusions in a letter envelope. I have had envelopes arrive to me torn with inclusions damaged or missing!

Include a note inside your package with your name and order number so I can confirm it is yours.

Live Local?

Customers who live local to Jefferson, GA are always welcome to drop off their inclusions in person and pick up their finished pieces to avoid the stress and cost of shipping.

By appointment only

Bridal (Floral) Orders

  • Please follow the instructions contained in the PDF file for dried flowers.

Fresh flowers should be sent ASAP (or at least within 2-3 days) after a wedding or event to ensure their shape and color is preserved as much as possible. I recommend you, as the bride, delegate this task to someone you trust such as a maid of honor. (That way, this will be one less thing for you to worry about on your big day!)

  • Please follow the instructions contained in the PDF file for fresh flowers.

Volume of Inclusions Needed

  • Jewelry: 1 teaspoon
  • Pocket Keepsake (XS or S): 1 teaspoon
  • Pocket Keepsake (M or L): 2-3 teaspoons 
  • Keychain: 1 tablespoon
  • Desk Memorials (Heart, Rose, Angel Wings, Feather): 2-3 tablespoons
  • Bone-Shaped Plaque: 3-4 tablespoons
  • Pyramid: 4-6 tablespoons per layer of ashes. If you’d like all ashes used, this is possible (max of 3lbs). Keep in mind there will be less clear space available for other items to be visible. 
  • Jewelry: 1 oz
  • Pocket Keepsake (XS or S): 1 oz
  • Pocket Keepsake (M or L): 1 oz
  • Pregnancy Figurine: 2oz
  • Desk Memorials (Heart, Rose, Angel Wings, Feather): 2-3 oz
  • Pyramid or Large Letter: 3-4 oz
  • Jewelry: A few strands of hair.
  • Pocket Keepsake (XS or S): A small pinch, about the size of a quarter.
  • Pocket Keepsake (M or L): A medium-sized pinch, about palm sized.
  • Keychains/Ornaments: A medium-sized pinch, about palm sized.

For all other items, the amount of fur/hair is dependent on how much space you want taken up by fur or hair. Feel free to message me so we can discuss, or send extra to ensure I have enough. Remaining inclusions are always returned.

Packaging your Inclusions

  • Anything fragile (glass, clay paw prints, etc.) should be bubble wrapped to avoid shattering in transit. Feathers should be placed in a hard container such as an empty pill bottle or Tupperware container.
  • Loose items (jewelry, glitter, sand, etc.) should be placed in a ziplock bag at the minimum to keep them contained inside the package. 
  • Heavy items, or items that have sharp edges (horseshoe, spiked dog collar, etc.) should be bubble wrapped to avoid damaging or tearing the package.
  • Photos and ultrasounds can be sent to me digitally through email or text or mailed physically with the rest of your items. The quality of the image in the final product will be the same as the quality you send me, so please make sure to use a high-resolution image if possible. 
  • Label the bag or container with your full name and your pet’s/loved one’s name.
  • Ashes should be placed inside a leakproof container (Ziplock bag sealed with tape, empty pill bottle, container with a screw top lid, etc), and placed inside a secondary container (Ziplock bag, bubble wrap) in case the first container fails. 
  • Please do not package cremains in a glass container as these can shatter during transit. If you want the ashes preserved inside a glass jar, please package the glass jar separately, wrapped in bubble wrap.
  • Label the bag or container with your full name and your pet’s/loved one’s name.
  • To ensure lasting quality, please do not attempt to dry your milk at home.
  • Breast milk should be shipped FROZEN in a breastmilk storage bag. 
  • Label the bag with your first and last name, and date.
  • For added security, place the storage bag inside another leakproof Ziplock bag. This reduces the chance of it leaking in transit. 
  • If it arrives thawed, that’s totally fine! Expired breastmilk is okay!!
  • For a small fee, I can store the remaining breast milk frozen for up to a year in case you decide to order anything else in the future! If you do not want this option, the remaining breast milk will be discarded.
  • Fur or hair should be in a ziplock bag or screw top container so it is easier to handle. 
  • Label the bag or container with your full name and your pet’s/loved one’s name.

Shipping your Inclusions

  • Personal items (hospital bracelets, pregnancy tests, dog collars, etc.) can be shipped in a bubble envelope (NOT a letter envelope) or a small box.
  • Fragile or heavy items such as clay paw prints, horseshoes, or glass should be shipped in a box.
  • All general personal items can be shipped First-Class. First-Class shipping can take up to 2 weeks to be delivered and doesn’t always show updated tracking.
  • (Optional) For extra assurance, I recommend shipping Priority. The USPS post office provides flat rate priority boxes for free, the cost of shipping is about $9 for the small and about $11 for the medium. Priority packages are usually delivered within 3 days and include tracking with liability insurance up to $100 if the package is lost or damaged.
  • USPS is the only carrier that can ship cremains via Priority Mail Express to ensure they arrive quickly and safely. 
  • If you’d like more information on USPS regulations for shipping cremains, please visit https://pe.usps.com/text/pub52/pub52c4_017.htm. Priority packages are usually delivered within 3 days and include tracking with liability insurance up to $100 if the package is lost or damaged.
  • Fur or hair can be shipped in a bubble mailer (NOT a letter envelope) or a small box. 
  • You may choose to ship your package First-Class. First-Class shipping can take up to 2 weeks to be delivered and doesn’t always show updated tracking.
  • (Recommended) For extra assurance and quicker delivery, I recommend shipping Priority. The USPS post office provides boxes for free; the cost of shipping is about $9 for the small and about $11 for the medium. Priority packages are usually delivered within 3 days and include tracking with liability insurance up to $100 if the package is lost or damaged.
  • Breast milk can be shipped in a bubble mailer (NOT a letter envelope) or a small box. 
  • You may choose to ship your package First-Class. First-Class shipping can take up to 2 weeks to be delivered and doesn’t always show updated tracking.
  • (Recommended) For extra assurance and quicker delivery, I recommend shipping Priority. The USPS post office provides boxes for free; the cost of shipping is about $9 for the small and about $11 for the medium. Priority packages are usually delivered within 3 days and include tracking with liability insurance up to $100 if the package is lost or damaged.

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